Dear Valued Client,

Thank you for choosing NCIA for your travel insurance needs.

We want to make sure that your travel experience with us was simple, responsive, and reassuring. Please take a minute to tell us about your recent travel purchase experience with us.

Please rate each item from 1 to 5, where:1 – Very Dissatisfied    2 – Dissatisfied
3 – Neutral / Satisfactory    4 – Satisfied
5 – Very Satisfied
1

Overall Experience

How satisfied are you with your overall travel purchase experience with NCIA?

Very
Dissatisfied
Very
Satisfied
2

Ease of Purchase

How satisfied are you with how easy and clear we made the purchase process (e.g., options, coverage, quotation, payment)?

Very
Dissatisfied
Very
Satisfied
3

Advice & Recommendations

How satisfied are you with the clarity and relevance of the advice and recommendations provided by your NCIA travel adviser?

Very
Dissatisfied
Very
Satisfied
4

Responsiveness

How satisfied are you with the timeliness and helpfulness of our responses to your questions?

Very
Dissatisfied
Very
Satisfied
5

Confidence in NCIA

Based on your experience, how confident are you that you have the right travel protection for your needs?

Not at all
confident
Extremely
confident
6

What should we know?

Would you like someone from NCIA to contact you regarding your feedback?