NCIA Retail Insurance Client Pulse header

Dear Valued Client,

Thank you for choosing NCIA.

We want to make sure that dealing with insurance through NCIA is simple, responsive, and reassuring.
Please take a minute to tell us about your recent experience with us.

Please rate each item from 1 to 5, where:

1 – Very Dissatisfied     2 – Dissatisfied
3 – Neutral / Satisfactory     4 – Satisfied
5 – Very Satisfied

1

Overall Experience

How satisfied are you with your overall experience with NCIA?

Very DissatisfiedVery Satisfied
2

Responsiveness

How satisfied are you with the speed and timeliness of our responses to your questions and requests?

Very DissatisfiedVery Satisfied
3

Ease & Clarity

How satisfied are you with how easy we made the process and how clearly we explained your insurance coverage, options, and next steps?

Very DissatisfiedVery Satisfied
4

Helpfulness

How satisfied are you with the helpfulness and professionalism of the NCIA team member who assisted you?

Very DissatisfiedVery Satisfied
5

Confidence in NCIA

Based on your experience, how confident are you in choosing NCIA for your future insurance needs?

Not at all confidentExtremely confident