NCIA Employee Benefits - Client Pulse

Dear Valued Client,

We want to make sure we are serving you at the level you expect from NCIA.

Thinking about your experience with our Employee Benefits team over the past three months, we would appreciate a minute of your time to tell us how we are doing.

Please rate each item from 1 to 5, where:

1 – Very Dissatisfied 2 – Dissatisfied
3 – Neutral / Satisfactory 4 – Satisfied
5 – Very Satisfied

Overall Service

How satisfied are you with the overall service provided by your NCIA Employee Benefits team?

1 2 3 4 5

Very
DissatisfiedVery
Satisfied

Responsiveness

How satisfied are you with the speed and timeliness of our responses to your requests, inquiries, and concerns?

1 2 3 4 5

Very
DissatisfiedVery
Satisfied

Follow-Through

How satisfied are you with our follow-up and ability to bring your requests, issues, and concerns to resolution?

1 2 3 4 5

Very
DissatisfiedVery
Satisfied

Proactiveness

How satisfied are you with our ability to anticipate your needs, identify issues early, and provide useful advice rather than simply respond to requests?

1 2 3 4 5

Very
DissatisfiedVery
Satisfied

Confidence in NCIA

Based on your experience over the past three months, how confident are you in NCIA as your Employee Benefits adviser and partner?

1 2 3 4 5

Not at all
confidentExtremely
confident

What should we know?

One thing we are doing particularly well:

One thing we could do better:

Would you like someone from NCIA to contact you regarding your feedback?

Yes No